All sales made by JCBakes are subject to the following terms and Conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don’t understand, please feel free to contact JCBakes.
The price for the order shall be as stated on your order form. You agree to pay the full price in accordance with the order form after the details are checked and agreed by you.
All cake orders require a deposit as stated on your order form. Please note that all deposits are non-refundable and non-transferable. All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid. A partial invoice is issued on receipt of your deposit showing the outstanding balance due.
Date of Delivery/Collection
The date of delivery/collection is secured only on successful receipt of the deposit outlined on your order form.
Payment may be made by:
Electronic Transfer: Account: 7323 6129
Sort Code: 20-98-98
JCBakes does not accept payments by cheque.
Final Payments for all orders must have cleared at least 8 weeks prior to delivery/collection, or as stated on your order form.
In the event that any payment has not been made or is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. JCBakes accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure. If alternative payment arrangements are not made within the specified timescales, JCBakes will cancel the order and no monies will be refunded.
Alterations to Orders
Please take the time to check your copy of the order form carefully and let us know within three working days of signature if changes are needed. It is your responsibility to advise JCBakes of any alterations to the original order. JCBakes reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
Cake Component Parts
From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer be available from our suppliers, for example, pre-manufactured items or ribbon colours. This is totally out of our control, however we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes, however JCBakes reserves the right to replace these with components of equal or better quality without consultation.
Your order can be delivered between 09:00 and 18:00 Monday to Friday, and 09:00 and 13:00 Saturday and Sunday unless by prior agreement. All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements. It is the Customer’s responsibility to ensure that you have given us the correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery. If the recipient/nominated person is not available to take delivery, the order will be returned to JCBakes who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer. JCBakes accepts no responsibility for any loss or consequential loss incurred by the Customer as a result, e.g. a wedding without a wedding cake.
Should you require your cake to be delivered, JCBakes will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided JCBakes with the set-up details and arrangements made with the venue for the location and display of your cake. Please also remember that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight. Once the cake has been collected or delivered, set up, and signed for, JCBakes is unable to accept liability for any interference with or damage to the cake thereafter. A Photograph of the cake will be taken on completing setup by JCBakes to verify that the cake was set up and left in good condition. In the event that the venue is unable to allow JCBakes to set up in situ, the cake will be set up in the place recommended by the venue. If the venue subsequently moves the cake to place in situ, JCBakes is unable to accept liability for any interference with or damage to the cake.
Wedding Cake or special order cancellations:
As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
6 months from delivery date: 50% of the total cost will be payable.
0 to 3 months from delivery date: 100% of the total cost will be payable.
Wedding Cake/Special order cancellations must be made in writing.
Other cake order cancellation:
Full payment is required if cancellation is within 2 months of delivery date, prior to this a refund of any monies paid, less deposit, will be made.
Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of JCBakes without the prior written consent of the company.
Publication and promotional rights
By signing the Order Form, the Customer agrees that JCBakes is the sole designer and owner of the final cake design. All rights in any original designs created and designed by JCBakes shall remain the exclusive property of JCBakes. From time to time our designs are published in the media (e.g. Facebook, Instagram, Press and other publications). We reserve the right to use any image of a Customer’s cake made by JCBakes for publication after the delivery date unless previously agreed in writing. The Customer has no ownership rights over any cake design. Exclusivity of cake designs between our Customers is not guaranteed unless the Customer commissions as exclusive design, for which a commission fee is payable.
Please note cakes may not be completed until the day prior to or the day of the celebration to ensure the cakes are as fresh as possible. As a result, prior viewing of cakes is not possible. No images of cakes in progress will be shared with the customer ahead of delivery.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products have been used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten. Allergy information is provided with all cake orders.
Who We Are
Jenny's Cakes and Bakes, trading as JCBakes is the data controller responsible for your personal data.
This notice sets out in clear and plain language our commitment to protecting and respecting your privacy and your data rights as required by the General Data Protection Regulation 2016 (GDPR), in effect from 2018.
Here is where we explain:
what information we may collect and how we may collect it
how and why we may use it
how we keep it secure
your rights in respect of your personal data
The Types of Personal Data We Use
The category of data we collect from you in order to operate our business and offer you products is Personal Data, such as name, address, and contact details. This information is provided to us by you through the following sources:
Forms completed at Events
JCBakes does not obtain data that is not provided directly by you for the purposes of discussing the services offered by JCBakes
Why We Use Your Personal Information
We use your personal information for the purposes of maintaining a contract. We also have a legitimate interest in using your information to develop new products and services, and inform you of such products that we think may interest you. From time to time, we may conduct market research for the purposes of further developing our product base. We may contact you as part of our commitment to customer service and quality assurance.
Who We Share Your Data With
We may share your personal data with the following third parties in order to deliver the contracted services between you and JCBakes:
Venues - In order to arrange delivery of an order, some of your personal information will be disclosed to the venue to help them identify the event
Support services such as the postal service for the purposes of correspondence
Business partners from which we require services, such as our banks
Social media - the product will be displayed on any of JCBakes social media accounts. You will not be associated with this post unless JCBakes has obtained written consent from you to do so.
You have a number of rights in respect of how we use your personal information.
You have to right to withdraw consent at any time and require us to cease any data processing which we are undertaking relying solely on consent.
You have the right to ask us to rectify any inaccuracies in your personal information.
You have the right to ask us to erase or restrict processing your personal information if it is no longer necessary for us to process in accordance with any contract or legal obligation or legitimate interest.
You have the right to ask us to cease or not to process your personal data for marketing purposes.
You can exercise the above rights by contacting us using the contact form above.
If you are dissatisfied about how we have used your personal data you can contact us using the same methods outlined above. Alternatively, you also have the right to complain to the Information Commissioner’s Office though they will ask you whether you have raised the matter with us beforehand. Find out how to report a concern on their website: ico.org.uk/concerns
We will keep your personal data for as long as you are our customer. After you stop being a customer for any reason we will keep your personal data for no longer than 6 years. We do this because we are obliged to hold transactional data for up to 5 years anyway and in order to answer any regulatory inquiries or respond to any complaints during this period.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.